Great hotels are about so much more than ticking boxes to do with facilities.
You’ll know as well as we do how many places these days offer complimentary this and all-included that, but we know that the human side –what we’re like, how we make you feel – transcends box-ticking. Guest feedback bears this out: attentive, polite, professional and friendly, from the moment we park your car on arrival to when you check out (when we give you back 10% of the cost of the room, if you booked directly with us).
And it’s not just guests, judges agree: we’re now a 4 AA-star hotel, a 2017/18 Gold Award winner from Taste of The West and we have a 2014-2018 Certificate of Excellence from TripAdvisor.
So yes, take for granted the free things, the award-winning, three AA rosettes restaurant and our fantastic location. The fact is, we love Bath and we love this job; our special team works hard to make your stay feel just that. And because we’re independent, there’s no remote head office and no CEO reporting to shareholders; there’s just us, here, doing our best for you.
All this makes a difference, and it’s a difference we’re sure you’ll notice.