What is the cancellation policy ?
Whatever the reason, if you cancel a reservation after midday four days before your arrival, or don’t come at all, we’ll charge for one night’s stay unless we re-let the room. With this in mind, we do recommend you take out travel insurance. (The cancellation period for our Spa package is seven days.)
What are the benefits of booking direct ?
Cheaper valet parking, priority upgrade, small gift in the room, guaranteed best available rate, shorter cancellation period (and of course you have a conversation with someone friendly, rather than press numbers when the robot-voice tells you to).
Is the Queensberry Hotel centrally located ?
We’re in in Upper Bath, and all attractions are no more than a ten-minute walk away. Click here for a location map and directions to The Queensberry Hotel.
Are the rooms air-conditioned ?
All our top-floor rooms are air-conditioned; we provide a hot and cold power fan for the others.
Do we provide parking ?
We’ll happily valet park your car; this costs £22 per night, but £15 if you book your stay directly with us. Your car will be parked in one of our open car parks and, once locked by our staff, it becomes your responsibility for insurance purposes. We are insured to park cars up to a value of £100,000. If yours is valued higher, do let us know, so we can put suitable arrangements in place. We guarantee a car park space from 12pm on your day of arrival until 12pm, at the latest, on the day you leave.
What are the Green rates and what is the reason for them ?
Our green rates are a 10% discount on your room if you travel here using anything other than a car (local taxis being the only exception). This is to try and help reduce the number of cars coming into the city, and to encourage greener ways to travel.
What time will my room be ready ?
Rooms are ready by 3.30 pm, but we are pleased to welcome guests earlier, and will look after your car and store your luggage for you. (We guarantee a car park space from 12 pm.)
What time will I need to vacate the room ?
We ask that you vacate your room by 11.30 am, and we’ll happily look after your luggage for the day if you plan on spending more time in Bath. If you opted for our valet parking service, your car park space is yours until 12 pm on the day you leave.
From what time do we guarantee a parking space ?
12 pm on your day of arrival.
What time can I leave my car until ?
12 pm on your day of departure. Exceptions can be made, please ask at reception whilst staying (there may be an additional charge).
Do all bedrooms have a bath ?
The majority do, but a few have a walk-in shower. If you have a preference, please say so when booking, and we’ll do our best to meet your needs.
Is there a fridge in the room ?
None of our bedrooms has a fridge. If you’d like one, please speak to reservations before your stay.
How about Tea & Coffee facilities ?
We provide complimentary Nespresso coffee and Canton Tea through coffee stations throughout the hotel. For a daily charge of £7 we’ll also provide a tea and coffee tray for your bedroom.
How far is the hotel from the train station ?
A five-minute taxi ride, or 15-minute walk.
Is there a Room Service menu ?
Yes, and it’s available 24/7, although it features a reduced selection after 10 pm.
What time is breakfast served ?
7.30 until 10 am, Monday to Saturday, and 8 to 10.30 am on Sundays and Bank Holidays. Booking your table in advance is highly recommended.
If I book a B&B rate, what is my allowance towards the breakfast menu ?
A £25 allowance per person towards our breakfast menu.
Do we need to book in advance for the Olive Tree Restaurant ?
The Olive Tree is Bath’s only Michelin Star restaurant, which makes it very popular, so booking in advance is highly recommended.
Does the restaurant have a dress code ?
Just smart casual, and smart shorts are fine in summer.
What are Bath’s main attractions ?
Our friends from Visit Bath have a fantastic website with lots of really good ideas and recommendations, just click here.
What time is the Old Q Bar serving until ?
Until you’re no longer thirsty!
Have you got any recommendations for good independent restaurants close to the hotel ?
Apart from our own Michelin Star, three AA-rosette award-winning Olive Tree, Bath offers an array of great restaurants. Here’s a selection, based on our guests’ recommendations and our own experiences:
Can you organise walking tours ?
We work with Fred Mawer for a variety of walking tours. Please ask our reservations team for details.